Terms of Service

LocalProof provides feedback-collection software. We do not filter, gate, edit, or manipulate reviews. Each end-customer independently chooses whether to share their feedback publicly.

Every customer who submits feedback through LocalProof is shown the same invitation to publish it publicly, regardless of the rating they gave. The software does not route customers to different destinations based on how positive or negative their feedback is.

The Account owner (the business using LocalProof) is solely responsible for complying with third-party platform policies — including those of Google, Yelp, Facebook and any other review platform — and specifically with Google's prohibitions on review gating and incentivized reviews.

You must not offer payment, discounts, or other incentives in exchange for reviews, and you must not use LocalProof in any way designed to suppress or discourage negative feedback.

The Account owner is responsible for obtaining proper consent from their customers before sending review requests, and for complying with applicable email and SMS laws, including CAN-SPAM, the TCPA, and the GDPR where applicable.

You confirm that every contact you upload or add has a genuine prior relationship with your business and has not asked to stop receiving messages from you.

You agree not to use LocalProof to:

• send unsolicited bulk messages to purchased contact lists;
• submit fabricated feedback, or feedback you wrote yourself;
• impersonate a customer, or send requests on behalf of a business you do not represent;
• attempt to breach, overload, reverse-engineer or resell the service without a written agreement.

You are responsible for the security of your account credentials and for all activity that happens under your account. Notify us promptly if you believe your account has been compromised.

Paid plans are billed monthly in advance through our payment processor, Stripe. Subscriptions renew automatically until cancelled. You may cancel at any time, and the cancellation takes effect at the end of the current billing period.

Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice; pricing that is expressly described as locked for founding members will not be increased for those accounts.

Every account starts with 5 free uses. No card is required to begin, and we don't charge anything until you choose a paid plan.

• Cancel at any time. You can cancel yourself from the billing page in your dashboard — no email, no phone call, no retention process.
• Cancellation takes effect at the end of the current billing period. You keep full access to everything you've paid for until that date, and then the account returns to the free tier.
• No further charges after you cancel. We don't bill again once a cancellation is in place. We don't pro-rate the period already paid for unless the law where you live requires it.
• Your data stays yours. You can export your contacts, locations and reviews at any time, including after cancelling. Email us and we'll provide the export.

You may stop using the service and close your account at any time. We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used unlawfully, or that exposes us or our providers to risk. Where practical we will give notice first.

LocalProof is not liable for any consequences arising from review content published by end-customers, or from the Account owner's use of the software in violation of third-party terms. This includes any action taken against you by a review platform, such as removal of reviews or suspension of a business listing.

To the maximum extent permitted by law, the service is provided "as is", and our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential loss, including lost profits or lost business.

We may update these terms as the service evolves. If a change is material we will notify account owners by email or in the dashboard. Continued use after a change takes effect constitutes acceptance.

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Yafo have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.

Questions about these terms: support@get-local-proof.com.